FAQ


Gift wrapping and packaging
Gift wrapping, special packaging and personalization is available upon request to make your gift even more special! Please contact us through our Contact page or Etsy shop for more details. Additional costs may apply.

Wholesale availability
Sorry, wholesale pricing is not available for our products at the moment.

Custom and personalized orders
Custom order slots are available from time to time. Please see our shop announcement for the latest info or follow us @mintandwoolly on Instagram or Facebook for the latest shop updates. 

For personalization regarding gift wrapping please contact us for more details.

Products based on licensed or copyrighted work
All our items are based on original sketches and drawings that are designed at the Mint & Woolly studios. We don't sell or replicate licensed or copyrighted products. We also respect other artists' work and will not replicate any of their work.

Retail Stores or Boutiques
Our products are only available online at this moment but we are always looking to work with retail stores and boutiques. If you are interested in carrying any of our items please contact us by sending a DM through our Etsy shop or through our Contact page.


Return policy
Each item is carefully handmade with quality materials and attention to details. We try our best to package your happy mail well so that it arrives safely to you however unfortunately sometimes it is beyond our control. We will accept returns if in the event your order sadly arrives damaged. Please contact us first through our Etsy shop before returning the item back.

Please Note: Custom orders are non-refundable and not returnable.

Still don't see your answer above? Please feel free to leave us a message over at our Contact page.